We are committed to delivering the best levels of Customer Service anywhere. We have developed a unique approach in our Salon and now we're bringing it to on-line retailing. We wouldn't expect you to take our word for it, so here's what our customers have to say about us.
Hi Pure Beauty! Just wanted to let you know how impressed I am with your service. I usually order my Dermalogica products from [elsewhere] but have had several problems lately with long delivery times/wrong products sent etc. So thought I'd try someone new. I placed my order with you late Wednesday afternoon and items where delivered Thursday with lots of free samples....what a great service! Your website is easy to use and with the added bonus of loyalty points I will definitely be reordering from you guys next time. Wish I'd found your site sooner! With kindest regards.
I always use Pure Beauty for stocking up on Dermalogica products and can't fault the service - quick, excellent savings on RRP, a loyalty points scheme and free samples. Thank-you so much, keep up the good work!
I have left feedback on your facebook page!! All good - excellent products and customer service - will be using you for all my beauty products from now on - I love Dermalogica!! Will recommend to all my friends and relatives!! Many thanks.
As in - do better than customer's expectations - you have (exceptional). Because: (1) not only have I received my single article the following day(!), it was beautifully boxed - I wish the box could be returned for use in future, but it will be recycled; (2) and someone in the Despatch department has taken the trouble to look at what I've ordered (Barrier Repair) and put in some samples suitable for my skin type ie Ultra Calming or similar...Your website is easy to use for someone who is a typist and not a computer wonderkid............All in all, then, Thank You!
Hello, I just wanted to let you know that being a first time user of your shop, I am delighted with the service which was quick and the product which is just as described. I have saved your details and will certainly not hesitate to use again. With kind regards.
Hello, Delighted with the service - quick delivery, good product and great price. Looking forward to shop with you again.
Hello, This is just to say thanks for the speedy & efficient delivery of my recently purchased item! I had ordered on a Tuesday night and by the Thursday afternoon had received the package including some very welcome testers. Well done.
Hi, I ordered Dermalogica face cream on Thursday and it was with me on Saturday. The item was in great condition because it had been packed so well. Excellent service and competitive price. I will use you again.
I was very pleased with how easy it was to order and how quick the goods arrived. Thank you for your quick service.
Dear Pure Beauty Support Team, I would just like to say thank you for excellent service - superfast delivery makes happy customers! Many thanks.
Very good service - thank you.
Exceptional service, speedy delivery all within timescale at acceptable cost.
This is the first time I have ordered from your company and I would definitely order from you again. Very speedy delivery, excellent service.
I have been using dermologica products for the past 5 years, am a very big fan of many of it's products and was overwhelmed when I found your website as the prices makes a huge different especially when such an outstanding service is provided. As soon as I got my delivery I couldn't wait to tell my friends that I found dermologica heaven online :D Thank you so much.
Thank you for my order. Great service, well packaged will recommend to my friends.