We are committed to delivering the best levels of Customer Service anywhere. We have developed a unique approach in our Salon and now we're bringing it to on-line retailing. We wouldn't expect you to take our word for it, so here's what our customers have to say about us.
I ordered a product on Thursday and received it on Saturday morning. Thank you very much.
Dear Pure Beauty. My order was received today and I just wanted to let you know that not only is the service you provide efficient, but it came beautifully packaged in a box with a lovely little freebie. Everyone loves a free gift! Thank you so much. I will definitely be ordering from you again.
The website is easy to use, there are no complicated log-in procedures at the last moment, and the service is second to none. And you get loads of free samples to try/use when you travel. What's not to like?
Just to say thank you for my delivery. Arrived quickly as usual and thanks to Susan for packing it so well. A happy (as usual) customer. Have a good weekend.
Thank you so much. Fast, efficient delivery and well informed and very helpful sales team on the phone. What a delight. If only all shopping could be like this. Thank you.
I just wanted to let you know the order came! My sisters been thrilled to try the gorgeous products - the microexfoliant is her fav as it is mine - in fact I can never decide what I love best! She will be ordering from you soon. Thank you once again for the such fantastic service.
Good Morning. I have been absolutely delighted with the order I placed with you last week which arrived this morning. In fact I am so pleased with the service I have ordered another Decleor Slim Effect while you still have a few left. I would highly recommended you to anyone for prompt reliable service. Thank you so much.
I just wanted to say thank you for my order and the free gifts too. Great service and always prompt and efficiently dealt with.
Hello. My dermalogica products have just arrived and I`m delighted with them and also for the speed and efficient way in which the order was processed. A special thanks to Casey who was so approachable and talked me through all the products. A really excellent service. Many thanks
Hi I have just received my order 433015 and I got in touch with you asking if possible I could have 2 of the trial size ultra calming cleanser as i was only able to add 1. I did add an active toner. .I received a reply and you very kindly said you would send another of the ultra calming cleansers, I was not expecting the toner aswell, I meant to change the toner for a cleanser but when i just opened my order you had sent me the 3 trial sizes and i just wanted to thank you. I really appreciated that. I was the person who sent the email about seeing another salon website selling dermalogica slightly cheaper. Any way like i said in the letter this is the reason why i still chose to ordrr my dermalogica products from you because of your excellent and very helpful customer service and I know i can always trust your site when ordering so thank you again and sorry for the rambling message.
Once again,great service.I had one small query when placing my order and was answered helpfully. As usual my order was received promptly along with my samples and lovely free gift.Packed very well too. Many thanks Pauline Brewster.
Hi pure, Fantastic service got my product within two days of ordering, brilliant prices too will be ordering again.
The service was excellent as always and thank you for the free samples. I am really pleased with the new Decleor moisturiser that I ordered.
My Order arrived yesterday. Thank you for your great service to me, I appreciated it very much. Thank you all.
I have always found the service excellent. I placed my order at lunchtime and the following day my order arrived.