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Always great service
We are committed to delivering the best levels of Customer Service anywhere. We have developed a unique approach in our Salon and now we're bringing it to on-line retailing. We wouldn't expect you to take our word for it, so here's what our customers have to say about us.
Been using Pure Beauty for about 8 years and watched their growth. They are still as professional as ever, innovative with the 25% off on two different products a week on Dermalogica as well as six with 10%, which is great and the added bonus of free 'travel size' products (when on promotion) dependent on your spend, and as always free samples and an extra 5% off your total and not forgetting the added bonus you collect points as you spend. Recommend 110%.
Hi Pure Beauty team, Thanks for my order which I received today, a lovely surprise as I only placed my order on Friday. Best wishes.
Hi Pure Beauty team, Thank you for my order and lovely gift. I am thrilled with the Festive skin essentials kit especially the bag which will come in very useful. Happy Christmas to you all and I look forward to being in touch in the New Year.
I just wanted to say Thank You for the wonderful service. Ordered placed yesterday, received today and free delivery too.
I ordered a product on Thursday and received it on Saturday morning. Thank you very much.
Dear Pure Beauty. My order was received today and I just wanted to let you know that not only is the service you provide efficient, but it came beautifully packaged in a box with a lovely little freebie. Everyone loves a free gift! Thank you so much. I will definitely be ordering from you again.
The website is easy to use, there are no complicated log-in procedures at the last moment, and the service is second to none. And you get loads of free samples to try/use when you travel. What's not to like?
Just to say thank you for my delivery. Arrived quickly as usual and thanks to Susan for packing it so well. A happy (as usual) customer. Have a good weekend.
Thank you so much. Fast, efficient delivery and well informed and very helpful sales team on the phone. What a delight. If only all shopping could be like this. Thank you.
I just wanted to let you know the order came! My sisters been thrilled to try the gorgeous products - the microexfoliant is her fav as it is mine - in fact I can never decide what I love best! She will be ordering from you soon. Thank you once again for the such fantastic service.
Good Morning. I have been absolutely delighted with the order I placed with you last week which arrived this morning. In fact I am so pleased with the service I have ordered another Decleor Slim Effect while you still have a few left. I would highly recommended you to anyone for prompt reliable service. Thank you so much.
I just wanted to say thank you for my order and the free gifts too. Great service and always prompt and efficiently dealt with.
Hello. My dermalogica products have just arrived and I`m delighted with them and also for the speed and efficient way in which the order was processed. A special thanks to Casey who was so approachable and talked me through all the products. A really excellent service. Many thanks
Hi I have just received my order 433015 and I got in touch with you asking if possible I could have 2 of the trial size ultra calming cleanser as i was only able to add 1. I did add an active toner. .I received a reply and you very kindly said you would send another of the ultra calming cleansers, I was not expecting the toner aswell, I meant to change the toner for a cleanser but when i just opened my order you had sent me the 3 trial sizes and i just wanted to thank you. I really appreciated that. I was the person who sent the email about seeing another salon website selling dermalogica slightly cheaper. Any way like i said in the letter this is the reason why i still chose to ordrr my dermalogica products from you because of your excellent and very helpful customer service and I know i can always trust your site when ordering so thank you again and sorry for the rambling message.
Once again,great service.I had one small query when placing my order and was answered helpfully. As usual my order was received promptly along with my samples and lovely free gift.Packed very well too. Many thanks Pauline Brewster.