Free Delivery Thursday - Order Today and We'll Pay for UK Delivery

»Click here for a Discount Offer Code

»FREE! Dermalogica Clear and Brighten Perfect Pair worth £14.95 with Dermalogica Orders over £85.00

Home | Customer Testimonials

Pure Beauty Reviews by our Customers

What do our Customers say about of Levels of Service?

We are committed to delivering the best levels of Customer Service anywhere. We have developed a unique approach in our Salon and now we're bringing it to on-line retailing. We wouldn't expect you to take our word for it, so here's what our customers have to say about us.

Select A Country

We have many customers in many countries some of whom are kind enough to provide feedback to us. If you would like to see what customers from other countries have said about us, please select a country from the list below.

Suzanne from Suffolk, United Kingdom on 09/01/2023
Hi there. I just wanted to pass on my thanks to you and your team for outstanding service. I refuse to buy else where! Your customer service is second to none, with constant updates and quick turnarounds. Love the little gifts every time I purchase from you, such a beautiful touch! Pure-beauty is just the best!
Jo from Norfolk, United Kingdom on 20/08/2021
Hello ladies at Pure-Beauty. I would just like to thank you for sending my free dermalogica voucher with my latest order of products. Today, I enjoyed a free Classic Facial with Eden Beauty in Poringland, Norfolk whom you advised through the link could redeem the voucher. I enjoyed my morning very much and look forward to planning my next order with Pure-Beauty. Many thanks. Jo .
Christine from West Midlands, United Kingdom on 03/03/2021
Thank you for sending my order, which arrived today, beautifully packed. I'll be back to order more again!
Pauline from Essex, United Kingdom on 10/01/2021
Once again excellent service. I treated myself to two Skin Smoothing Cream (wouldn’t use anything else)at 25% discount and received the free gift and samples. Well packaged and fast delivery. Couldn’t ask for more. Thank you.
Jennifer from Worcestershire, United Kingdom on 19/10/2020
Dear All at Pure Beauty, I’ve been ordering your dermalogica products for my daughter for several years and thought I’d also start using them. In August this year, I rang your Salon and spoke to Susan who was extremely helpful, patient and understanding. Susan suggested some free sample for me to try which arrived almost by return post, thank you. I placed my first online order on 14th October and was pleased to receive the three products and samples on 16th! What amazing service, once again, thank you all very much. I’d also like to thank Becky for packing my order and to mention the fantastic recyclable packaging, brilliant! Thank you all again.
Deborah from West Yorkshire, United Kingdom on 26/06/2020
Hi, Just to let you know that I have today returned the incorrect item you sent me. The little tag on the outside of the box was already split. I did not open the box as realised straight away the product was not the correct one. I was not very impressed that I was sent the incorrect item, especially since it was my first order with you and was only one item. However, saying that, mistakes do happen. I personally feel that it is a true test of a company's customer service in how they resolve a mistake. I can't remember the name of the lady who I spoke to, but she was lovely and very helpful. The name Susan comes to mind, but I could have just made that up. The lady not only apologised but arranged for the correct product and returns label to be sent out straight away. She could also see that it was my first order and added the £5 credit to my account. Also, to my surprise, I received a couple of extra mini goodies. Needless to say I was thrilled with the customer service and would like to thank you for sorting out the matter. Take care and have a happy day.
Jenny from Dorset, United Kingdom on 22/06/2020
I just wanted to say how impressed I am with your organisation. I was lucky enough to be the winner of the £50 voucher last month and am over the moon!!!!! I had trouble on my laptop setting my voucher against my order (found out that it was my laptop as it worked perfectly on my phone!) and it had been noted that I was having trouble allocating the voucher and that in the end I managed to get it to work. Following on from that I received a wonderful voicemail from yourselves to ask if I had sorted everything out and if there was anything that you could do. Your customer service is outstanding and I just wanted to say a big thank you. Have a lovely week. Very best wishes..
Suzannah from Norfolk, United Kingdom on 21/06/2020
Dear Pure Beauty, Thank you very much for the free Cleansing Brush that arrived with my latest order - it’s lovely to use and leaves my skin feeling beautifully soft. Most so-called “free” gifts are disappointing, but this one has exceeded my expectations. Thank you! Kind regards,.
Jean from Yorkshire, United Kingdom on 23/05/2020
Many thanks for the quick delivery of the cream I ordered. I will be ordering from you again.
Aileen from Fife, United Kingdom on 14/04/2020
Thank you so much for continuing to operate the online shop during Covi-19. This order was for my 81 year old mum, who having used nothing on her skin for +70 years is now enjoying Dermalogica products. It’s a bit of luxury for her and whilst she is in lockdown, receiving her parcel of goodies today made her day. Thank you 😊. Stay safe and well and keep up the good work.
Pauline from Essex, United Kingdom on 02/04/2020
Many thanks for my order and samples received this morning. Well packed and in good time as usual. Looking forward to trying my sound sleep cocoon before settling down tonight. Keep well. Best wishes .
Valerie from West Yorkshire, United Kingdom on 29/11/2019
Thank you your delivery was fast and as promised. You are one of the few companies who actually deliver on time and when you say you will even at busy times of the year. Thank you.
Zoe from Nottinghamshire, United Kingdom on 27/06/2019
Been using Pure Beauty for about 8 years and watched their growth. They are still as professional as ever, innovative with the 25% off on two different products a week on Dermalogica as well as six with 10%, which is great and the added bonus of free 'travel size' products (when on promotion) dependent on your spend, and as always free samples and an extra 5% off your total and not forgetting the added bonus you collect points as you spend. Recommend 110%.
Nicky from East Sussex, United Kingdom on 11/03/2019
Hi Pure Beauty team, Thanks for my order which I received today, a lovely surprise as I only placed my order on Friday. Best wishes.
Nicky from East Sussex, United Kingdom on 18/12/2018
Hi Pure Beauty team, Thank you for my order and lovely gift. I am thrilled with the Festive skin essentials kit especially the bag which will come in very useful. Happy Christmas to you all and I look forward to being in touch in the New Year.

Email me when In Stock

We will send you an email as soon as this is available again.

* We respect your privacy and will not share your email with anybody.