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We aim to process and dispatch all orders received Monday to Friday before 15:00. Any orders received after this time will be processed and dispatched the following working day. No orders are dispatched on a weekend or public bank holiday.
At Pure Beauty our shipping is handled by Royal Mail and other UK National Couriers. We only send parcels by Premium Delivery Services, to ensure that your Dermalogica and Decleor Products are with you at the earliest opportunity and can be tracked when they arrive at your selected delivery address.
If you live in the UK we don't charge you at all. If you live in the EU then we charge you in the same way we are charged - by weight - we thinks it's only fair.
It is critically important that the full delivery address is entered correctly including the correct postcode. Our parcel carriers will not consider compensation for items lost unless the delivery address and postcode are 100% correct.
All of our Next Day Delivery Services are upgrades to our standard delivery options. Where we stipulate and charge for a Next Day Delivery we are guaranteeing the following, which is based upon the service standards provided to us by the company used to deliver your goods:
Next Day Delivery services will arrive at the chosen delivery address the next working delivery day, as stipulated by the company used to deliver the goods, following dispatch of your order providing all address details are 100% accurate and correct.
Whilst we always aim to process all orders received by 15:00 Monday to Friday, it may not always be possible due to many reasons which are beyond our control. We will always endeavour to notify our customers via email is this is the case. Where we stipulate and charge for a Next Day Delivery we cannot guarantee that your order will be processed that day and arrive the Next Day. It in no way implies that your order will be processed ahead of other orders or with special priority.
Below is a list of the countries we can deliver your order to. We only use the quickest and best Premium Delivery Services to ensure you receive your Dermalogica Products as soon as possible. Please click on the link for full details of services and costs for each country.
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.
If you need any further information email firstname.lastname@example.org and we'll be very happy to answer any further questions you may have.