We are committed to delivering the best levels of Customer Service anywhere. We have developed a unique approach in our Salon and now we're bringing it to on-line retailing. We wouldn't expect you to take our word for it, so here's what our customers have to say about us.
Hi, Just wanted to say a big thank you for the speedy delivery of my order AND the free samples - I'm looking forward to a pampering session with them! Cheers.
Hi, I would just like to say thank you for a brilliant service. I placed my order on Tuesday and received it the next day! I am very impressed and will now order all my Dermalogica products from Pure Beauty. Thanks again!!
Dear Pure Beauty, I am very impressed by your prompt service and next day delivery. Many thanks.
Thanks very much for the order - received today, Thursday, and I only ordered this on Tuesday - great service. Will definitely use you again and recommend to my friends.
Excellent service, from ease of ordering through to acknowledgement, update with regard to progress of order, and next day delivery. This service could not be bettered. Thank you.
Great service and less than 24 hour delivery. Thanks.
Excellent service, I placed my order Wednesday lunchtime and it arrived Thursday morning. Thank you.
Hi there, Having now placed and received two orders from your company, I have to say that this is one of the most efficient online services I have experienced. I buy quite a lot of different things online - books, CDs, some clothes, wine, and specialist skin products (as a psoriasis sufferer) - and many of the companies are very good. Undoubtedly Pure-Beauty is up there with the best. The website is clear with a quick response. Ordering is easy. Pricing is competitive and inclusive of delivery + simple loyalty reward scheme. Fulfilment is incredibly fast - my last order was processed within hours of ordering and arrived the following morning. Emails keep you informed throughout the process. By contrast, another site I tried for the first time recently stated that the items ordered were in stock and charged my credit card immediately. There were no emails after the initial confirmation and the "My account" section of their website just said the order was being processed.for two weeks. When I queried this, they said that it was because one of the items was out of stock after all and they might have to part ship - although in fact the whole order then arrived a couple of days later, again with no emails confirming shipment or anything. So Pure-Beauty may make it look easy; but they are outperforming many larger companies. Keep up the good work.
Dear Pure Beauty, I cannot praise you enough for demonstrating exactly what an on-line shopping experience should be. Your website is really simple to use and your speed of service has always been brilliant and 100% reliable. On receiving the products I have always been impressed by your packaging and of course the sample selection which has made it easy for me to trial products before purchase. I know that I could probably find these products cheaper elsewhere, but for the sake of a few pence, I will always buy my products from you. Thanks once again - I would have no hesitation recommending you to a friend.
I was very pleased with the ease of ordering. The goods arrived 2 days later and I also pleased with the products. I will be using the site again, thank you.
Hello, What excellent service. 1st time I have used you and I was extremely impressed with the ease of the website and fantastic service. Ordered one day and here the next. Will be using you in future and recommending you. Many thanks.
Thank you for dispatching my order almost immediately!! I placed my order yesterday afternoon and I received it this morning including all the samples requested. Amazing service!!
Thank you so much for the prompt and efficient service. From the good packaging of the item to the delivery added to that tester samples. Thank you so much.
Wonderful quick service and very competitive prices, I shall be using you again.
I am very impressed with your service. The order was very easy to place and the selection of samples excellent. The speed of delivery was very good indeed and I would have no hesitation in recommending you and the products to my friends. Altogether probably the best on-line order I have placed. Many thanks.