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We have put together a help section to allow you to quickly find the information you're looking for. This page will have links to other pages on this site and perhaps other external sites.
If there is any information that you think would be useful to other shoppers, or you find a broken link or even a spelling mistake, please email us at the email address below and let us know. We'll try and update the site as quickly as possible.
It is very important that we set out our terms of trading and what you expect from us. This is done in great detail in our Terms and Conditions section. Please take time to read this section carefully. An overview of the contents are as follows:
If you want to know more about who we are and where we have come from, our salon or any other general information, this is all covered in our About Us section. An overview of the contents are as follows:
If you want to know how to create an order, or if you want to know what we do when we receive your order then refer to our Orders section. An overview of the contents are as follows:
If you would like to know more about how we ship your orders then refer to our Shipping section. An overview of the contents are as follows:
If you want to know how to cancel your order then refer to our Cancellations section for a full explanation.
In very rare cases you may need to return an unwanted product to us. It is very important that our procedure is followed and you can find all of the information you need in our Returns section. An overview of the contents are as follows:
Below is a list of questions that we are sometimes asked. This is not an exhaustive list so please feel free to email any you may have.
The bonus points are automatically allocated to your account when you place an order and it is dispatched. You are then able to use the amount of points earned as a discount when you next purchase. You earn 1 point for every £1.00 spent. If you don't want to use the points then simply leave them in your account and they will accumulate until you're ready to use them.
The bonus points are redeemed when you are reviewing your order. You will be informed of the amount of points you have and asked if you wish to redeem them. If you do simply click the Redeem button and the amount earned will be taken from the total cost of the items purchased.
It is very important to us that you are kept fully informed of the status of your order. We do this by sending Order Status emails. There are several emails that you could receive and they are all explained in greater detail below.
When you place an order you will receive an email with all of the details of the order including the products you have order, the total cost, the billing address and the delivery address. This email is just to let you know that we have received your order and that we will now being to process the ordered.
If we are unable to dispatch the order the same day (Monday to Friday only) you may receive an email to let you know that we are awaiting stock. This generally means that we are expecting a delivery with 24 hours when your order will be packed and dispatched immediately.
If we have most of your order but we are still awaiting a delivery then we may dispatch part of your order. Your delivery slip inside the package will let you know which has of your items are not included. We will then dispatch the remainder of your items when they arrive.
When we have packaged and posted your items you will receive an email confirming that your items are on there way. You maybe given a tracking reference that will enable you to find your order if it is not delivered within the expected time scales. See our Shipping section for full details.
When we have tracked your order and have received confirmation from the Royal Mail, you will receive an email letting you know that we know believe the order is complete. If this is not the case you should Contact Us and let us know immediately.
If you have requested that we cancel your order you will receive an order confirming cancellation. At this point we will also refund any payments made.
If you have returned items to us you will receive a confirmation email when we have received the goods. At this point we will check that all of our conditions have been fulfilled and that the returned items are in their original packing and good general condition. We will then process any refunds necessary.
If you have a discount code this is used in the order review page. You will need to enter the discount code in the box provided and press the Get Discount button. If the code is still valid the appropriate amount will be removed from the total amount of the items ordered.
If your discount code doesn't work it maybe because of one of the following reasons:
If you need any further information email firstname.lastname@example.org and we'll be very happy to answer any further questions you may have.