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Pure Beauty Reviews by our Customers

What do our Customers say about of Levels of Service?

We are committed to delivering the best levels of Customer Service anywhere. We have developed a unique approach in our Salon and now we're bringing it to on-line retailing. We wouldn't expect you to take our word for it, so here's what our customers have to say about us.

Select A Country

We have many customers in many countries some of whom are kind enough to provide feedback to us. If you would like to see what customers from other countries have said about us, please select a country from the list below.

Joanne from London, United Kingdom on 05/09/2011
My only response is, amazing turn around (super speedy service) and great prices! What more does a customer need! I shall be using you again, and recommending you!
Margaret from Strathclyde, United Kingdom on 04/09/2011
Thankyou for a quick and easy delivery service. I will definately use your website again and recommend to others.
Nordean from London, United Kingdom on 02/09/2011
Hi, Just wanted to say a big thank you for the speedy delivery of my order AND the free samples - I'm looking forward to a pampering session with them! Cheers.
Claire from North Somerset, United Kingdom on 01/09/2011
Hi, I would just like to say thank you for a brilliant service. I placed my order on Tuesday and received it the next day! I am very impressed and will now order all my Dermalogica products from Pure Beauty. Thanks again!!
Helen from Berkshire, United Kingdom on 01/09/2011
Dear Pure Beauty, I am very impressed by your prompt service and next day delivery. Many thanks.
Susan from Cheshire, United Kingdom on 26/08/2011
Thanks very much for the order - received today, Thursday, and I only ordered this on Tuesday - great service. Will definitely use you again and recommend to my friends.
Lesley from Gwynedd, United Kingdom on 26/08/2011
Excellent service, from ease of ordering through to acknowledgement, update with regard to progress of order, and next day delivery. This service could not be bettered. Thank you.
Justine from Middlesex, United Kingdom on 26/08/2011
Great service and less than 24 hour delivery. Thanks.
Shonagh from West Midlands, United Kingdom on 26/08/2011
Excellent service, I placed my order Wednesday lunchtime and it arrived Thursday morning. Thank you.
Tony from West Sussex, United Kingdom on 24/08/2011
Hi there, Having now placed and received two orders from your company, I have to say that this is one of the most efficient online services I have experienced. I buy quite a lot of different things online - books, CDs, some clothes, wine, and specialist skin products (as a psoriasis sufferer) - and many of the companies are very good. Undoubtedly Pure-Beauty is up there with the best. The website is clear with a quick response. Ordering is easy. Pricing is competitive and inclusive of delivery + simple loyalty reward scheme. Fulfilment is incredibly fast - my last order was processed within hours of ordering and arrived the following morning. Emails keep you informed throughout the process. By contrast, another site I tried for the first time recently stated that the items ordered were in stock and charged my credit card immediately. There were no emails after the initial confirmation and the "My account" section of their website just said the order was being processed.for two weeks. When I queried this, they said that it was because one of the items was out of stock after all and they might have to part ship - although in fact the whole order then arrived a couple of days later, again with no emails confirming shipment or anything. So Pure-Beauty may make it look easy; but they are outperforming many larger companies. Keep up the good work.
Anne-Marie from Cornwall, United Kingdom on 23/08/2011
Dear Pure Beauty, I cannot praise you enough for demonstrating exactly what an on-line shopping experience should be. Your website is really simple to use and your speed of service has always been brilliant and 100% reliable. On receiving the products I have always been impressed by your packaging and of course the sample selection which has made it easy for me to trial products before purchase. I know that I could probably find these products cheaper elsewhere, but for the sake of a few pence, I will always buy my products from you. Thanks once again - I would have no hesitation recommending you to a friend.
Catherine from Hampshire, United Kingdom on 21/08/2011
I was very pleased with the ease of ordering. The goods arrived 2 days later and I also pleased with the products. I will be using the site again, thank you.
Carol from Northamptonshire, United Kingdom on 19/08/2011
Hello, What excellent service. 1st time I have used you and I was extremely impressed with the ease of the website and fantastic service. Ordered one day and here the next. Will be using you in future and recommending you. Many thanks.
Annie from Manchester, United Kingdom on 19/08/2011
Thank you for dispatching my order almost immediately!! I placed my order yesterday afternoon and I received it this morning including all the samples requested. Amazing service!!
Joan from East Sussex, United Kingdom on 19/08/2011
Thank you so much for the prompt and efficient service. From the good packaging of the item to the delivery added to that tester samples. Thank you so much.