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Always great service
We are committed to delivering the best levels of Customer Service anywhere. We have developed a unique approach in our Salon and now we're bringing it to on-line retailing. We wouldn't expect you to take our word for it, so here's what our customers have to say about us.
Dear Pure-Beauty Support Team, I have placed my order on Monday lunch time and I have received it Tuesday morning. That is incredibly fast shipping - THANK YOU so much. I love the samples. You will definitely get my business again!
Great service, as always. Craig, thanks for advice on products prior to purchase.
Hi, I'd like to let you know how much I appreciate such excellent service from your wonderful company! Every time I've placed an order I've always received it promptly the next day - always reliable. I'm so pleased with the products but being able to choose samples each time is a great advantage - they're really handy for weekends away! I tried another company once that was a little cheaper but the service wasn't nearly as good with poor delivery times so I will never use anyone other than Pure Beauty again. So thank you. Best wishes.
Fantastic service. Products arrived less than 24hrs after the order was placed.
Excellent service really quick delivery like how I can chose which sample products and you email updates. Have been [another site's] customer for years however their website is very slow and therefore will be using Pure Beauty going forward.
Hi Pure Beauty! Just wanted to let you know how impressed I am with your service. I usually order my Dermalogica products from [elsewhere] but have had several problems lately with long delivery times/wrong products sent etc. So thought I'd try someone new. I placed my order with you late Wednesday afternoon and items where delivered Thursday with lots of free samples....what a great service! Your website is easy to use and with the added bonus of loyalty points I will definitely be reordering from you guys next time. Wish I'd found your site sooner! With kindest regards.
I always use Pure Beauty for stocking up on Dermalogica products and can't fault the service - quick, excellent savings on RRP, a loyalty points scheme and free samples. Thank-you so much, keep up the good work!
I have left feedback on your facebook page!! All good - excellent products and customer service - will be using you for all my beauty products from now on - I love Dermalogica!! Will recommend to all my friends and relatives!! Many thanks.
As in - do better than customer's expectations - you have (exceptional). Because: (1) not only have I received my single article the following day(!), it was beautifully boxed - I wish the box could be returned for use in future, but it will be recycled; (2) and someone in the Despatch department has taken the trouble to look at what I've ordered (Barrier Repair) and put in some samples suitable for my skin type ie Ultra Calming or similar...Your website is easy to use for someone who is a typist and not a computer wonderkid............All in all, then, Thank You!
Hello, I just wanted to let you know that being a first time user of your shop, I am delighted with the service which was quick and the product which is just as described. I have saved your details and will certainly not hesitate to use again. With kind regards.
Hello, Delighted with the service - quick delivery, good product and great price. Looking forward to shop with you again.
Hello, This is just to say thanks for the speedy & efficient delivery of my recently purchased item! I had ordered on a Tuesday night and by the Thursday afternoon had received the package including some very welcome testers. Well done.
Hi, I ordered Dermalogica face cream on Thursday and it was with me on Saturday. The item was in great condition because it had been packed so well. Excellent service and competitive price. I will use you again.
I was very pleased with how easy it was to order and how quick the goods arrived. Thank you for your quick service.
Dear Pure Beauty Support Team, I would just like to say thank you for excellent service - superfast delivery makes happy customers! Many thanks.