We are committed to delivering the best levels of Customer Service anywhere. We have developed a unique approach in our Salon and now we're bringing it to on-line retailing. We wouldn't expect you to take our word for it, so here's what our customers have to say about us.
I have been using your web site for a while now having switched from [another website] and would like to say you are reliable with a speedy delivery which is unheard of with most we sites. I am a busy person and when I run out of a product I just want it delivered quickly and free of charge and you live up to these expectations. I love the free samples which gives me the chance to try new products and the points are a useful addition. Thank you for providing an exceptional service which I could compare favourably to John Lewis. I feel I can trust your web site to deliver good prices and quality products. I am a huge fan of Dermalogica and have been using it for 10 years plus. Thank you.
Just wanted to let you know that I was delighted with the speed at which my last order arrived.I only ordered the product on Wednesday afternoon and it arrived first thing Thursday morning. When I have ordered previously, they have always arrived quickly, but this order was exceptionally fast. Incidentally, I shall be putting in a review regarding a previous order.
Excellent service as usual. Ordered and delivered within 2 days. Couldn't ask for better service. Product I know is excellent have used this before and just wanted small version to take on holiday. Superb.
I just placed another order and received prompt service fantastic delivery and free samples. Pure Beauty is a great site.
Just some feedback to say how good your service is. Orders are always followed up with prompt e-mails tracking the progress of an order and its completion and the goods arrive the next day. Also clear explanation of how the points system works. Your system is efficient and clear. Best wishes.
Don't/won't do Facebook but, yet again, I just love how you can log an order online one morning and get it perfectly the following one - at the opposite end of the country. The system is just so efficient and effective, you (and to an extent Royal Mail) should be congratulated. Quite brilliant, well done...
Hi Pure Beauty, Just to say thank you very much for my last order received within 24 hours. It was for my daughter who is due to go back to University and we needed the order to arrive before she returned this weekend. Thank you also for the free gifts. These were much appreciated and will be used.
Thanks for excellent customer services. Order made Wednesday and delivered around 8.30am following day! I enjoy the free samples and take them on holiday with me - very useful.
Great service and great prices - delivered next day and no postage charged. Very happy with free gift pack I received when I bought a normal moisturiser. Highly recommended for Dermalogica purchases!
Absolutely fantastic service. Order received so quickly, I'm very impressed.
Hi there, I just want to thank you for the superb service I have received from you after placing my first order. I placed the order Monday afternoon after browsing your excellent website and received my products the following day after being informed via email on the progress of my order. Simply brilliant! I will definitely be shopping with you again very soon. Many thanks.
Fantastic service with my Dermalogica order - thanks so much - also a lovely touch sending freebies x
I'm always so impressed with your service. I ordered on Friday afternoon and my products arrived Saturday morning! I really appreciate the samples always so useful when I want to find a new product to use. And the price, so much cheaper than my local salon. Thanks a million.
Thank you ever so much for processing the order so quickly and for the samples safely received :-) Great customer service!
Thank you so much for your excellent service. My order arrived promptly and I was very impressed. The price of my purchase was very competitive - it was considerably more expensive elsewhere and to have free delivery on top of that made me order as soon as I saw it.