We are committed to delivering the best levels of Customer Service anywhere. We have developed a unique approach in our Salon and now we're bringing it to on-line retailing. We wouldn't expect you to take our word for it, so here's what our customers have to say about us.
I'd just like to say a big thank-you for such a great service! I'm fairly new to dermalogica products and wanted to try the ultracalming line as I have quite severe dermatitis and can be sensitive to most skin care products! Pure Beauty is a great way of being able to test products that seem a little too expensive to just "try", but after using them and seeing that they work I've bought the full size of several products!
Hi, I just wanted to send a quick email to thank you for your customer service, I appreciate that you made a mistake and am very grateful now that you have rectified it. I received further samples in the post. I think customer service plays a big part in customer satisfaction, and I am definitely a satisfied customer. Thanks again, I will be sure to come back to place an order once I've finished what I've got, and will be sure to recommend this company.
Once again order received promptly within days of order being placed. I'll be back in a few months time.
I just wanted to say what amazing service I have received from you. I ordered yesterday and my goods came this morning. The parcel was really well packaged and what a lovely surprise i got when I opened it and found that my active moist came in a free gift set with 2 good sizes cleansers. In an age where good service rarely happens I was very happily surprised this morning. Thank you so much.
As usual a great service,beautifully packaged delivery. So pleased to receive the box set including my Skin Smoothing Cream and also the free samples. Couldn't ask for more!
Just received my order (as always, very prompt) and was so delighted to find you had sent me a special boxed set of the skin smoothing cream. Thank you so much, really nice treat! Happy New Year to you all at Pure Beauty.
Second order in a week. Both arrived within 24 hours of ordering. Thanks for such efficient service.
Hi, I would like to say how impressed I was with your excellent service. A last minute present was ordered at the 11th hour and the dermalogica products were delivered well within the 24 hour service promise. Thank you.
Very speedy delivery, products arrived in excellent condition, and were cheaper by far than on other sites. Thank you, will use again when my supplies dry up!!!
Hello all in Pure Beauty, I just have to write to say how wonderful your service is! I have always been delighted, but this time you have really gone the extra mile! I ordered late on Friday afternoon/early evening, and guess what? I had my cream next morning - Saturday at 10am!!! Can't believe it - Fantastic! Thank you so much, brilliant service.
Excellent service and delivery. Highly recommended and I would use this company again! Many thanks.
Hi There, I can't seem to be able to leave feedback on your site but I just want to say 'Thanks very much'. I ordered the Cover Tint foundation on Tuesday evening and it's been delivered this morning. Not only was the product much cheaper than on any other site but the speed of delivery was excellent; especially at this time of year! Thanks again.
My order is not only complete - IT'S HERE!! And I ordered it only Tuesday late evening - despatched yesterday and here already being wrapped for a gift! Howzat! for service? Nobody better. Many thanks, and a very happy Christmas - when you get time to enjoy it!
Thank you once again for excellent service, very quickly delivered and well packed.
I encountered a fantastic after sales service. Having ordered the wrong product, I was able to replace the item for the correct one with the minimum of fuss. I would highly recommend Pure Beauty for all your product needs.