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Pure Beauty Reviews by our Customers

What do our Customers say about of Levels of Service?

We are committed to delivering the best levels of Customer Service anywhere. We have developed a unique approach in our Salon and now we're bringing it to on-line retailing. We wouldn't expect you to take our word for it, so here's what our customers have to say about us.

Select A Country

We have many customers in many countries some of whom are kind enough to provide feedback to us. If you would like to see what customers from other countries have said about us, please select a country from the list below.

Susan from Avon, United Kingdom on 29/03/2018
Thank you so much. Fast, efficient delivery and well informed and very helpful sales team on the phone. What a delight. If only all shopping could be like this. Thank you.
Nicola from Oxfordshire, United Kingdom on 04/02/2018
I just wanted to let you know the order came! My sisters been thrilled to try the gorgeous products - the microexfoliant is her fav as it is mine - in fact I can never decide what I love best! She will be ordering from you soon. Thank you once again for the such fantastic service.
Jennifer from Nottinghamshire, United Kingdom on 08/01/2018
Good Morning. I have been absolutely delighted with the order I placed with you last week which arrived this morning. In fact I am so pleased with the service I have ordered another Decleor Slim Effect while you still have a few left. I would highly recommended you to anyone for prompt reliable service. Thank you so much.
Geraldine from London, United Kingdom on 08/12/2017
I just wanted to say thank you for my order and the free gifts too. Great service and always prompt and efficiently dealt with.
Una from Greater Manchester, United Kingdom on 12/10/2017
Hello. My dermalogica products have just arrived and I`m delighted with them and also for the speed and efficient way in which the order was processed. A special thanks to Casey who was so approachable and talked me through all the products. A really excellent service. Many thanks
Beverley from West Yorkshire, United Kingdom on 06/10/2017
Hi I have just received my order 433015 and I got in touch with you asking if possible I could have 2 of the trial size ultra calming cleanser as i was only able to add 1. I did add an active toner. .I received a reply and you very kindly said you would send another of the ultra calming cleansers, I was not expecting the toner aswell, I meant to change the toner for a cleanser but when i just opened my order you had sent me the 3 trial sizes and i just wanted to thank you. I really appreciated that. I was the person who sent the email about seeing another salon website selling dermalogica slightly cheaper. Any way like i said in the letter this is the reason why i still chose to ordrr my dermalogica products from you because of your excellent and very helpful customer service and I know i can always trust your site when ordering so thank you again and sorry for the rambling message.
Pauline from Essex, United Kingdom on 12/07/2017
Once again,great service.I had one small query when placing my order and was answered helpfully. As usual my order was received promptly along with my samples and lovely free gift.Packed very well too. Many thanks Pauline Brewster.
Emma from Yorkshire, United Kingdom on 29/06/2017
Hi pure, Fantastic service got my product within two days of ordering, brilliant prices too will be ordering again.
Julie from Cheshire, United Kingdom on 27/06/2017
The service was excellent as always and thank you for the free samples. I am really pleased with the new Decleor moisturiser that I ordered.
Fran from Banffshire, United Kingdom on 08/06/2017
My Order arrived yesterday. Thank you for your great service to me, I appreciated it very much. Thank you all.
Stella from Buckinghamshire, United Kingdom on 27/04/2017
I have always found the service excellent. I placed my order at lunchtime and the following day my order arrived.
Laura from London, United Kingdom on 04/04/2017
Hello, just to say this is the best online shop I've used, flawless service and great goodies with every purchase and superfast free delivery. I've been using Dermalogica products for years and I will always buy them from your website!
Debra from Lancashire, United Kingdom on 23/02/2017
Great website great service and fast delivery excellent will be using again for future orders.
Linda from West Yorkshire, United Kingdom on 31/01/2017
My order arrived quickly and safely I am very pleased with the service and will tell others about it. Thank you.
Shirley from North Somerset, United Kingdom on 17/01/2017
Thank you for my order. More than happy with service and especially for samples enclosed. Would definitely buy from you again.