We are committed to delivering the best levels of Customer Service anywhere. We have developed a unique approach in our Salon and now we're bringing it to on-line retailing. We wouldn't expect you to take our word for it, so here's what our customers have to say about us.
I am really pleased with the service I receive from you, I have used your website twice now and both times the orders have been delivered the following day and are packaged beautifly. A huge thank you. I won't go anywhere else for my Dermalogica products and I will be recommending you to everyone. Thank you again.
Thanks so much, I have received my order. This was my first time using your site, and thought it was excellent, I previously used another website to order my dermalogica products, that charged much higher prices than yours AND charged for postage! so think it's a great idea that your company does not... will def order from your site again! Thanks.
I would just like to say the service and delivery are excellent. I received my goods yesterday. I will definitely use in the future. Many Thanks.
Hi Pure Beauty, Just say I am very happy with your products and especially your customer service. Cannot really think of anything you could improve on.... Just keep doing what you are doing. Pure Beauty, Pure Genius! Kind regards.
I'm so pleased with my first purchase from you. I've been using Dermalogica for years and I've been buying my products from various places. But now i finally found a great company that not only sells my favourite skincare products but rewards their customers with points which is a FANTASTIC IDEA. Also I love the sample allocation scheme. It's so nice to receive these little treats with your order. Finally here's a company that understands and appreciates their customers and their orders and rewards them accordingly. Such an awesome experience. You tick all the boxes. Very friendly, helpful and efficient. Super fast AND FREE delivery, great communication, amazing products, competitive prices, paramount customer care (before and after a sale), brilliant service. You're the best!!! I'll definitely be back very soon and I'll recommend you to my friends.
Thanks, order arrived the next day, excellent service.
Dear Pure Beauty, Thanks very much for delivering the order. I am astounded at your level of customer service - I placed my first order with you at 9.00 a.m and received it the NEXT DAY at 11.00 a.m.!!! Amazingly good service, to say nothing of the first rate products which are the best I've ever purchased for my sensitive dry skin. I first tried Dermalogica products in the business lounge rest rooms in Hong Kong airport in January this year. It's taken me 3 months to track down a reliable supplier - but it was worth the wait! Many thanks.
Excellent service. Received order within 24 hours. Delighted.
Hi, Just wanted to say how impressed I was at your service. I ordered a Dermalogica product and received it the following day. Your site was attractive and easy to use. Well done, not many websites out there offer such a great service.
Thanks for fantastic service! Was so impressed that it arrived this morning having only ordered it yesterday afternoon!
Just wanted to say what a great website and service you are providing! I ordered my products on Wednesday afternoon and they were here first thing on Thursday! I will definately be shopping with you again. Many thanks.
Hi, Just wanted to thank-you for a wonderful service. You have the best prices, very speedy delivery and great free samples. I will be placing many more orders! Thanks.
Absolutely brilliant, easy to place and pay for order and then arrived next morning after despatch! Definitely will shop with you again.
Dear Team, Thank you for your email. Just wanted to say that I have been shopping online with you ever since the launch of Pure Beauty, am a regular customer and have always - and on each occasion - been very impressed with the speed and quality of your service from start to finish. It's great to see how well the business is operating, from a customer's perspective, and I wanted to share that with you. Thank you again and keep up the excellent work!
Dear all, Please be informed that I have just received my order. Spot on customer service and fantastic next day delivery. Product delivered as described. No doubt I shall use Pure Beauty again soon! Kind regards.