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Pure Beauty Reviews by our Customers

What do our Customers say about of Levels of Service?

We are committed to delivering the best levels of Customer Service anywhere. We have developed a unique approach in our Salon and now we're bringing it to on-line retailing. We wouldn't expect you to take our word for it, so here's what our customers have to say about us.

Select A Country

We have many customers in many countries some of whom are kind enough to provide feedback to us. If you would like to see what customers from other countries have said about us, please select a country from the list below.

Angela from Norfolk, United Kingdom on 02/09/2010
Dear pure beauty sales team, WELL DONE AND CONGRATULATIONS. I have just received my order this morning, and can only say how happy I am for the excellent service and the beautiful way that the product was packaged and received, as well as the samples. I certainly will be placing another order very soon and will sing your praises to all my friends and family who use dermalogica. Well Done again.
Peta from Cheshire, United Kingdom on 31/08/2010
Many thanks for your continued perfect customer service. I ordered yesterday afternoon and signed for delivery lunchtime today, together with selection of samples. Have 5 stars and a Mars bar :)
Susan from Essex, United Kingdom on 25/08/2010
Brilliant delivery service -- ordered Sunday, delivered Tuesday. Many thanks.
Jill from North Yorkshire, United Kingdom on 25/08/2010
Hello, I am normally a very grumpy old hag - but felt prompted to say how fantastic your service has been - only 3 -4 days between order and free delivery to my door...Beautifully packed and free samples which give a little perk to my day. And a user friendly, no-faff site. definitely will use again. Many thanks - I hope your business thrives - certainly deserves to.
Claire from Lancashire, United Kingdom on 25/08/2010
Thank you for such a speedy service, I will definately use again.
Karen from Hertfordshire, United Kingdom on 22/08/2010
I would like to say what a brilliant service you offer. My products were with me two days after l ordered them with careful packaging and lots of free samples. I will definately be recommending you to my friends and will be placing another order soon.
Sarah from London, United Kingdom on 18/08/2010
Thank you for such a brilliant service. For years I was buying my Dermalogica products from my local beauty salon where I had treatments, but she has closed down and I had to find another source. And what a find you are - now I never have to wait for products to come into stock, I am inspired to try new things, and all those lovely samples and very fair prices. How do you do it?! I wish I had found you years ago!
April from Lancashire, United Kingdom on 15/08/2010
Hi There, I'm delighted with my order which arrived the next day, the products are larger than I'd expected for such a low price. I appreciate the free samples that were included and also that they've been chosen with care to compliment the items I'd bought. Its given me an unexpected chance to try so many other products from dermalogica, I had such a wonderful surprise when I opened the package. Your time and consideration are very much appreciated. I will certainly shop again at your store and I'm recommending pure-beauty as a cost-effective outlet with service that exceeds the standards of many department store counter outlets; It's the cheapest by far and still gives all the frills and little treats that make it a delight to be a customer.
Rachel from Greater Manchester, United Kingdom on 14/08/2010
Hi there, I ordered from Pure Beauty for the first time this week, on a recommendation of Dermalogica products from a friend. I just wanted to say that I was very impressed, not only with the prices, but with the overall service (confirmation email with tracking etc.) that the website provides. My package arrived today complete with free samples, just wanted to say thank you as Ive been desperate for this product to help soothe my skin! I will definitely use Pure Beauty again, thank you.
Tracey from Tyne and Wear, United Kingdom on 13/08/2010
I have been shopping with pure beauty for my Dermalogica products for 3 years now & I just can't fault you guys. I ordered my products late Tuesday evening & they arrived 7:30am Thursday morning & the prices are the cheapest around, now that's what I call service!!
Fleur from Cornwall, United Kingdom on 13/08/2010
Great service as usual, polite and informative re delivery..have not used products yet, both are new to me, but will keep you posted! Many thanks.
Patricia from Hampshire, United Kingdom on 13/08/2010
Hi, I have just received my order that I placed on the 10 August. You guys are amazing thank you so much x
Julie from Norfolk, United Kingdom on 12/08/2010
Good Morning, Excellent service, I ordered my goods Friday afternoon and they where in my hand Saturday morning, I couldn't ask for more. Price was brilliant also and I like the point system, so each time I order I get points to put towards future orders. Thank You.
Dele from London, United Kingdom on 12/08/2010
Fantastic service!! and to think I have been paying more at another company for the last 5 years!! All the best.
Suzie from Kent, United Kingdom on 11/08/2010
Dear Pure Beauty, First of all, I would like to express to you the Excellent Customer Service you have provided me. Thank you. This is the first time that I have placed an order at Pure Beauty. I am very much delighted and feel that your website is very simple to navigate around, you have a wide range of products and costs are excellent as well. My very first order, was a absolute 100% correct! The goods were received as stated on your website, not a delay in sight! It was fantastic and I would like to say that Pure Beauty are very speedy and efficient. I was very surprised! I am also pleased and happy, with the response and emails I received, meaning I was able to track and trace the order as and when needed, Although this was not required. I must say that I have already recommended Pure Beauty to my friends, neighbours and colleagues at work, informing them of the Great Customer Service I have been given as a new customer! I will definitely continue to spread the word and speak of the brilliant website in future to people I know! Once again, Thank you very much from your new customer.