Telephone and Live Chat Support

We pride ourselves on always being available for our customers and on the many methods we make available to contact us. For this reason we carry out maintenance on our Telephone, Live Chat and other communication systems to ensure that for the remainder of the time they work as required.

In line with this standard we will be carrying out maintenance beginning on Monday 24th August 2009 and ending on Monday 31st August 2009. During this time we will be unable to offer Telephone or Live Chat support, or take any orders over the phone. We are afraid that any voice mails that are left will not be dealt with until Tuesday 1st September 2009.

We are very sorry for this interruption to our Telephone and Live Chat service but we will still be able to offer email service during this time. Simply email if you require any assistance.

Please note that during this time our website will be working normally accepting, processing and dispatching orders as usual. There will be no interruption to this service.

Changing Your Skincare Regime

Since the launch of Dermalogica Chroma White range of products, many of our customers have emailed us for advice on whether they should stop using the products they currently use and switch to the new range, either because they have uneven skin tone or pigmentation problems.

Looking after your skin can be very expensive, and with the multitude of skincare brands and products out there, it can also be very confusing. We strongly believe that if you are happy with the skincare regime you currently have, and the products perform as you would expect them to, that you do not change. That’s not to say that as your skin changes that you shouldn’t change some of your skincare products. You may want to address new concerns as they arise but the general advice would be: “If it ain’t broke, don’t fix it!”.

Getting back to the Chroma White products, if you want to address the skin tone or pigmentation problem, then we would recommend that you incorporate one of the targeted treatments to help deal with the problem such as Dermalogica C-12 Concentrate (30ml) or Dermalogica Extreme C (8g). These products should be patch tested first, using a sample of the product, and then incorporated into your daily routine one at a time. You should not change anything else at this point and then monitor your skin accordingly. If you receive any adverse reactions, or the changes you experience are undesirable, then you should discontinue use of the new product. By only incorporating one new product at a time you are able to identify those products which are beneficial and the products which are not, enabling you to make informed decisions in the future.

Website Maintenance

Due to the problems we experienced last month with our website being slow and access to the secure site being, if not slow, then impossible, we have arranged some maintenance to our site to try to prevent the same problems occurring again.

The maintenance will take place on Thursday 20/08/2009 between 08:00 and 09:00 hours. We are not expecting any problems during this time but our site maybe unavailable for a short time.

If there are any changes to the plan or if we experience any difficulties we will post updates on this blog.

20/08/2009: 08:50 Update:
The maintenance is now complete and our systems are back to normal. We appreciate your patience in this matter.

Special Offer on Dermalogica Solar Defence Booster

Dermalogica Solar Defence Booster is a daily-use, broad spectrum sunblock that can be used on its own or mixed with your favourite Dermalogica Moisturiser or Dermalogica Treatment Foundation. It is specially formulated with the optimum blend of sunscreens to help protect against the UVA, UVB and Infra-red rays that can cause deeper damage to the dermal layers. Vitamins A, C and E, help further protect against premature ageing. Dermalogica Solar Defence Booster is suitable for skin with excess oil production and is part of the Dermalogica Solar Defence range.

RRP: £27.00
Our Usual Price: £21.40
Our Offer Price: £20.00
Offer Start Date: 19/08/2009
Offer End Date: 02/09/2009