We, long with all other UK based Dermalogica suppliers, buy all of our products from Dermalogica UK Limited who are based in Leatherhead and Weybridge in Surrey. We are afraid that this is one of the worst affected parts of the country and they have simply been unable to open for the last two days. This has resulted in inevitable delays in the processing of our orders and this has a knock on effect for our customers. The result is that we have only received 40% of the stock we would usually have received from them this week. This combined with the pre Christmas rush has resulted in a number of stocking issues for us.
We have spoken to the Operations Manager for Dermalogica today and he has informed us that they will be attempting to get as many staff as possible in tomorrow to try and process some of the orders and attempt to clear the back log. We would imagine that we should be back to normal stock levels towards the middle of next week.
The weather is also affecting Royal Mail very badly and they have been forced to remove their Next Day Guarantee on Special Delivery items. This is the service we use to send orders over £75.00 and we are afraid that this may explain why deliveries are not be made with the expected timescales.
We would like to reassure our customers that we do have stock available at our depot and we are continuing to process and dispatch orders as quickly as possible, but we are aware that our customers have understandably high standards when they shop with us and we would like to apologise for any inconvenience caused.