Dermalogica Skincare Blog

Many of our customers have requested further information regarding our policy toward the environment. We have always been very concious about our approach to minimising our businesses impact on the environment and we published our beliefs and strategies from the beginning on our About Us page. We thought it maybe beneficial if we explained a little further on our blog.

Dermalogica Products
The Dermalogica products that you buy from us arrive in plastic containers and many in cardboard boxes. All of this product packaging is fully recyclable today and should be disposed of with your household recycling as normal.

Packaging and Filler
All of your products are sent in white cardboard boxes which are fully recyclable and the void filler we use to protect your items is a biodegradable filler made from starch. Polystyrene is not biodegradable and cannot be recycled. We do not use plastic bags to send your products.

Some customers have expressed a concern over the size of some of the boxes we use when ordering a small item such as an Eye Cream or Concentrated Booster. There are two reasons for this. Firstly we like to ensure that your products reach you in the best condition possible. Secondly we include within each parcel the Dermalogica Product Directory, your Dermalogica Samples and the delivery note. We can completely understand our customers concerns but everything we use is recyclable and we hope you would agree with our reasoning.

Delivery
Probably the largest impact our business has on the environment is due to the logistics of delivering your products to you. We took a decision early to use Royal Mail. This was due to the fact that Royal Mail already have the complete infrastructure in place. They have vehicles on the road moving post around the country and therefore adding to it can only reduce the card foot print of that journey. We decided that a courier means implementing a dedicated journey by a vehicle to deliver the parcel and that this was not as environmentally friendly.

If you require any further information regarding our Environmental Policy please do not hesitate to contact us.

As part of our commitment to make our website and service open to public scrutiny, we have joined Shopping.com which allows you to complete a survey and provide us with feedback as soon as you have placed your order. You can also choose to receive a follow up survey via email 5 days after your order to allow further feedback after you order has been processed.

When you have completed your order you will be invited to take a survey in a popup window. If you do not wish to take part then simply close the window. If you wish to take part all you need do is follow the instructions on the screen.

We have updated our website over the weekend to better enable our customers to communicate with us. There are many ways that you can talk to us:

By Phone
You can always call us on 0121 314 7039. We understand that a lot of the time we are busy processing your orders, and we may not be able to take your call personally, but it is always possible to leave voice mail message. We promise you that we always call our customers back – always. Even when a customer has subsequently emailed us and their query has been resolved we have still called them back.

By Email
One of the quickest way is to email us a shop@pure-beauty.co.uk. We will answer as soon as possible and maybe call you on the phone if we feel that a chat would be better. That’s why it is always important you register a telephone number with us.

By Chat
We implemented a Live Chat service over 12 months ago which will enable you to get the answer to your question immediately. If we are not online at the time then simply send us an email with the form provided.

On Facebook
We started a Facebook page earlier last month to enable our customers to see what we’re up to and to join discussions with us and provide us with very public feedback. So if you’re on Facebook why not add us to your list.

On Twitter
We have just started tweeting Shop Messages so you can follow us there too.

Our Blog
You can always comment on this blog on the articles we post. We would welcome any suggestions you would like to make about future posts and the type of subjects you would like us to cover.

We know how hard it can be sometimes getting hold of real people when dealing with websites. We are trying to break the mould and blaze a trail for all websites encouraging frequent and speedy communication with our customers. Let’s hope more and more websites follow our lead.

We would like to apologise to our customers for any problems they experienced today trying to connect to or access our website from about 2 p.m. until around 4 p.m.

The company that host our website decided to upgrade a piece of their hardware at 2 o’clock in the afternoon without warning us. There was meant to be no disruption but, clearly when you upgrade a major piece of hardware such as a firewall, then inevitably there are going to be problems. This is the second time an incident similar to this has happened this year and we will therefore be seeking alternative hosting in the very near future.

We are genuinely sorry for the disruption to our service and for any inconvenience caused.