Dermalogica Skincare Blog

We are pleased to report that our Payment Gateway SagePay is now working correctly, and we are able to take payments with credit or debit cards as normal.

We would like to apologies to our customers who attempted to place orders with us last night and were unable to do so.

We will continue to monitor the situation throughout today and hopefully we will have no further problems.

We are very sorry to report that since around 19:30 this evening we have been unable to process credit and debit card payments. Our Payment Gateway – SagePay – have experienced a system wide failure that has meant we have been unable to take payment for orders by card.

We would like to apologies unreservedly to all of our customers for the inconvenience caused.

We will continue to update this blog post when we have further news.

We pride ourselves on always being available for our customers and on the many methods we make available to contact us. For this reason we carry out maintenance on our Telephone, Live Chat and other communication systems to ensure that for the remainder of the time they work as required.

In line with this standard we will be carrying out maintenance beginning on Monday 24th August 2009 and ending on Monday 31st August 2009. During this time we will be unable to offer Telephone or Live Chat support, or take any orders over the phone. We are afraid that any voice mails that are left will not be dealt with until Tuesday 1st September 2009.

We are very sorry for this interruption to our Telephone and Live Chat service but we will still be able to offer email service during this time. Simply email shop@pure-beauty.co.uk if you require any assistance.

Please note that during this time our website will be working normally accepting, processing and dispatching orders as usual. There will be no interruption to this service.

Due to the problems we experienced last month with our website being slow and access to the secure site being, if not slow, then impossible, we have arranged some maintenance to our site to try to prevent the same problems occurring again.

The maintenance will take place on Thursday 20/08/2009 between 08:00 and 09:00 hours. We are not expecting any problems during this time but our site maybe unavailable for a short time.

If there are any changes to the plan or if we experience any difficulties we will post updates on this blog.

20/08/2009: 08:50 Update:
The maintenance is now complete and our systems are back to normal. We appreciate your patience in this matter.

We are very sorry to report that our website has been experiencing sever problems since around 12:00 today. There have been many problems with the website being very slow indeed. This problem was resolved around 16:00 today but then another issue occurred with our secure server. Without this working properly we have been unable to correctly process orders although we would like to thanks those customers who did persevere and managed to place their orders. We processed these as normal and sent them on time with Royal Mail.

We hope to have the situation resolved very soon and we would like to apologise to all of our customers unreservedly.

21:00: Our website is now backup and running properly and orders are being processed as normal. We will monitor the situation for the next few hours.