Dermalogica Skincare Blog

Our Telephone and Live Chat support channels are now backup and running and available to all of our customers. The maintenance conducted on our systems was successful and will ensure we are able to provide the high levels of support of customers have come to expect from us.

We are sorry for any inconvenience caused during this time.

We have been notified by one of our customers that we have been incorrectly sending the Dermalogica AGE Smart Starter Kit which was supposed to contain the Dermalogica Multivitamin Thermafoliant but instead contained Dermalogica Multivitamin Power Recovery Masque. We were not aware that this was happening and we believed that we had been ordering the correct kit from Dermalogica. This will only affect those kits purchased after 01/04/2009 and not all kits will have been incorrect. We have notified Dermalogica and they are now aware of the problem.

If you think that we may have sent you the incorrect product then please email us at shop@pure-beauty.co.uk with your order number and we will investigate and make any replacements as necessary.

We would like to apologies to all of our customers for this oversight and for any inconvenience caused.

We have recently added a page on Facebook for Pure Beauty Online. This will allow our customers to have another chance to communicate with us in a free and fair way. Our customers will be able to:

• Comment directly on our buiness, service and products and allow us to respond to them in a public way.
• Allow transparency for all positive and negative feedback and see how we handle the feedback.
• Discuss skin health issues and provide assistance that will benefit our customers.

This is an experiment for us that we hope our customers will appreciate and participate in. Our page can be found at the following link:

Pure Beauty Online Facebook Page