Dermalogica Skincare Blog

Over the last few weeks many of the Dermalogica Samples we offer have been in and out of stock. The situation has not been too bad recently but we are afraid that the situation over the next few weeks will become much worse.

We placed an order with Dermalogica UK Limited on 25th March and discovered that many more samples were now out of stock and therefore unavailable to us. We were so concerned about the situation that we contacted the Operations Manager of Dermalogica UK Limited and he very kindly explained that ‘All out of stock samples have now been dispatched from our production in the USA, however the current shortage of container space on the shipping lines means our containers have been delayed twice. We currently expect to receive these mid April.’

We are afraid that this will mean over the coming week that we will be unable to supply samples with our orders.

We would like to apologies to all of our customers in advance for this inconvenience. We expect normal stock levels to return mid April when at which point we will gladly send samples to you. These will need to be requested when we have the samples in stock.

Please note that any samples that you have ordered through our system will be included in your order. If we have stock of the samples they will be available to order. If we do not have stock they will be unavailable to order.

We have always been at the forefront of Customer Service and innovation when selling Dermalogica products on the Internet, and as part of that we were the first to allow our customers to choose their own Dermalogica Samples and the first to list them alongside the normal sized retail products.

We prefer our customers to choose the Dermalogica Samples that they would like to try and we have always sent at least 5 samples with each of our orders. We improved the system for adding samples to your order some while ago to allow customers to order samples based on the amount that has been spent on products. We have now further refined the process by including an overview of the allocation of samples you are entitled to order based on the current value of your basket. You will be able to see this at any time simply by clicking on the View Basket links on our site. The allocations are clearly explained along with an overview of how much is required to be spent to be able to receive a larger allocation.