Dermalogica Skincare Blog

We have been notified by one of our customers that we have been incorrectly sending the Dermalogica AGE Smart Starter Kit which was supposed to contain the Dermalogica Multivitamin Thermafoliant but instead contained Dermalogica Multivitamin Power Recovery Masque. We were not aware that this was happening and we believed that we had been ordering the correct kit from Dermalogica. This will only affect those kits purchased after 01/04/2009 and not all kits will have been incorrect. We have notified Dermalogica and they are now aware of the problem.

If you think that we may have sent you the incorrect product then please email us at shop@pure-beauty.co.uk with your order number and we will investigate and make any replacements as necessary.

We would like to apologies to all of our customers for this oversight and for any inconvenience caused.

We would like to apologise to our customers for any problems they experienced today trying to connect to or access our website from about 2 p.m. until around 4 p.m.

The company that host our website decided to upgrade a piece of their hardware at 2 o’clock in the afternoon without warning us. There was meant to be no disruption but, clearly when you upgrade a major piece of hardware such as a firewall, then inevitably there are going to be problems. This is the second time an incident similar to this has happened this year and we will therefore be seeking alternative hosting in the very near future.

We are genuinely sorry for the disruption to our service and for any inconvenience caused.